Emergencies
Keep calm. Here's exactly what to do.
- Emergency servicesPolice, fire, ambulance999
- NHS non-emergencyMedical advice, not life-threatening111
- Gas emergencyNational Gas Emergency Service0800 111 999
- SamaritansMental health — free, 24/7116 123
- Victim SupportIf you've been a victim of crime0808 168 9111
What if...?
Don't touch any switches. Open windows. Leave immediately. Call 0800 111 999 from outside. Do not re-enter until cleared.
Get everyone out. Close doors behind you as you leave. Call 999 from outside. Do not go back in for anything.
Don't touch anything. Leave and call 999. Then contact your landlord. Document everything with photos for insurance.
Call your bank immediately to freeze cards — there's always a 24/7 number on their website. Report the phone to your provider. Change passwords on key accounts.
Call your landlord or the Uni Accomodation manager first. A locksmith can help out of hours — save one in your phone now. Don't try to break in yourself.
Tell your landlord in writing. In winter, landlords have a legal obligation to respond promptly. Keep a record of every communication.
Tell your landlord before you miss it — not after. Look into Universal Credit, university hardship funds, or Citizens Advice. Call home.
Call 999 if in immediate danger. Women's Aid: 0808 2000 247. National Domestic Abuse Helpline: 0808 2000 247. Both free and confidential.
Nestdrop is advice from a loving parent, not a professional — so treat everything here as advice, not instruction. Please read this first.